Arbron Media Associates

On Customer Service and Growth

With most customers, all they want is what you’ve promised to deliver.  I learned this lesson from Mrs. Leona Page, one of my most loyal customers from my first sales job, paperboy for The Detroit News.  Not only was she loyal, but Mrs. Page was also one of my favorite customers. First a family friend going back three generations, from her, I learned that kindness and generosity are great attributes.  I found an excerpt from Mrs. Page’s obituary in the Romeo Observer that I thought I would share: “Mrs. Page graduated with a teaching degree from West Michigan University in Kalamazoo and taught in one room school houses in the Sebewaing area for a few years. She was a member of the First Congregational Church of Romeo, where she was in the choir and helped the church women with the Romeo Thrift Shop. She was also a member of the Romeo Monday Club and the Romeo Senior Citizens.”


Mrs. Page was always there to pay me on-time with either a cookie or a tip, and sometimes both.  It’s to this that I owe the fact that I loved pleasing Mrs. Page because she was so good to me.  The lesson lives on today, and is one that we should all remember when it comes to customer service: be kind, deliver what you promise, and enjoy the knowledge you receive from great customers.


Here's what others have to say about serving your best customers:  http://www.forbes.com/sites/alanhall/2012/06/18/take-care-of-customers-to-scale-a-business/

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